me5 Privacy Policy

01 About This Policy

This Privacy Policy applies to all users of the me5 platform, whether you access it through the me5 website at me5.pro or through the me5 mobile app. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

me5 takes the protection of your personal information seriously. We collect only what is necessary to operate the platform, process your PKR transactions and deliver a quality gaming experience. We do not sell your personal data to third parties for their own marketing purposes, and we do not share it with anyone who does not need it to provide a service directly connected to your me5 account.

By registering on me5 and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not create an account. If you have questions at any point, our support team is available 24/7 via live chat.

02 Data We Collect

We collect different types of personal data depending on how you interact with the me5 platform. The main categories are as follows:

We do not collect sensitive personal data such as biometric data, health information or political opinions. Where identity verification requires a document upload — for example, a CNIC scan — that document is used solely for verification and is handled with enhanced security controls.

03 How We Use Your Data

me5 uses the personal data it collects for the following specific purposes. We rely on a clear legal basis for each use:

• Account creation and management: To register your account, verify your identity, maintain your PKR balance and keep your account profile accurate and up to date.
• Processing transactions: To accept PKR deposits and process withdrawal requests to your nominated payment method — whether that is JazzCash, Easypaisa, Raast or a bank transfer.
• Platform security and fraud prevention: To detect suspicious login activity, identify unusual betting patterns that may indicate account sharing or bonus abuse, and protect the integrity of the platform for all players.
• Customer support: To respond to your enquiries, resolve disputes about bet settlements, game outcomes or transactions, and maintain a record of your support history for follow-up purposes.
• VIP programme administration: To track your 30-day qualifying wagering total, calculate your weekly cashback in PKR, determine your VIP tier and assign a dedicated account manager where applicable.
• Legal and compliance obligations: To fulfil obligations under applicable anti-money laundering rules and to cooperate with lawful requests from authorities where required.
• Platform improvement: To analyse aggregate, anonymised usage patterns — such as which game categories are most popular — to inform product decisions. This analysis does not identify individual players.
• Marketing communications: To send you relevant promotional offers, new feature announcements and Responsible Gaming reminders, subject to your communication preferences. See Section 11 for how to opt out.

04 Payment Data & PKR Transactions

All financial transactions on me5 are conducted in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, a bank transfer or a card, your payment details are handled as follows:

• me5 does not store full card numbers, CVV codes or complete mobile wallet credentials on its own servers. These are passed securely to our payment processing partners using encrypted channels.
• We retain a reference identifier for each transaction — for example, a JazzCash transaction ID or a Raast payment reference — to enable dispute resolution and maintain an accurate PKR account history.
• Your complete PKR transaction history is available in your me5 account dashboard at all times.
• Payment details provided for deposit purposes are used exclusively for processing your deposits and any associated withdrawal to the same method. They are not shared with third parties for marketing or profiling purposes.

If you request a withdrawal and identity verification is required, the documents you provide are used solely for that purpose and are not retained longer than necessary for the verification process and our compliance records.

05 Cookies & Tracking

me5 uses cookies and similar tracking technologies on the website and within the mobile app. A cookie is a small text file stored on your device that helps the platform remember your preferences, maintain your login session and understand how the platform is being used.

The types of cookies me5 uses include:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and enable core features like the bet slip and account balance display. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last and where users drop off. This data is aggregated and anonymised. We use it to improve the platform experience for all players.
• Preference cookies: Store your settings such as odds format, default deposit method and notification preferences so you do not have to reset them on every visit.
• Marketing cookies: Used to deliver relevant promotional offers within the me5 platform. These are not used to track you across unrelated third-party websites.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the me5 platform, but some personalisation features may not work as expected.

06 Sharing Your Data

me5 does not sell your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for the purpose described:

• Payment processors: Your payment details are shared with our PKR payment processing partners — including the gateway providers that handle JazzCash, Easypaisa, Raast and bank transfer transactions — solely to process your deposits and withdrawals.
• Identity verification providers: When we need to verify your identity or age, your documents may be passed to a third-party verification service. These providers act under strict data processing agreements and are not permitted to use your data for any other purpose.
• Game content providers: Third-party game studios that supply Live Casino tables, Slots and Bingo content receive a session token and your account reference to enable the game session. They do not receive your full identity or financial data.
• Legal and regulatory authorities: Where we receive a lawful request from a competent authority, or where we are required to report activity under applicable anti-money laundering obligations, we will share the minimum necessary information. We will notify you of such disclosure where we are legally permitted to do so.
• Platform security partners: Aggregated, pseudonymised technical data may be shared with security service providers to detect fraud, bot activity and account compromise attempts.

All third parties who receive your personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for purposes beyond what is strictly necessary for the service they provide.

07 Data Retention

We keep your personal data only for as long as it is necessary for the purpose for which it was collected, or as required to meet our legal obligations. The general retention periods we apply are:

• Active account data: Retained for the lifetime of your me5 account and for a period of five years after account closure, to meet standard record-keeping and compliance requirements.
• Transaction records: PKR deposit and withdrawal records, including payment references, are retained for five years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for five years post-closure. Documents uploaded solely for a specific withdrawal verification may be deleted earlier once the purpose is fulfilled.
• Support communications: Live chat transcripts and email correspondence are retained for two years from the date of the interaction.
• Technical logs: IP address logs and session data are retained for up to 12 months for security and fraud investigation purposes.

When the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you as an individual. If you request deletion of your account before the retention period has elapsed, we will delete all data that we are not legally required to retain and will confirm this in writing.

08 Security Measures

Protecting your personal and financial information is a core responsibility we take seriously. me5 applies the following security controls across the platform:

• Encryption in transit: All data exchanged between your browser or app and the me5 servers is encrypted using TLS. This includes login credentials, account data and PKR payment information.
• Encrypted storage: Sensitive data fields — including passwords and payment references — are stored in encrypted form. Passwords are never stored in plain text.
• Two-factor authentication (2FA): All me5 accounts support 2FA. We strongly recommend enabling it from your account security settings. With 2FA active, logging in requires both your password and a one-time code.
• Access controls: Access to personal data within me5 is restricted to staff who require it to perform their job function. All access is logged and subject to regular internal audit.
• Session management: Inactive sessions are automatically terminated after a period of inactivity. Concurrent logins from different locations trigger an automatic security alert.

While we apply these measures consistently, no online platform can guarantee absolute security. You play an important part in keeping your account safe — choose a strong, unique password, enable 2FA and never share your login credentials with anyone.

09 Your Rights

As a me5 account holder, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the me5 support team via live chat or by emailing [email protected]:

• Right of access: You can request a copy of the personal data we hold about you. We will respond within 30 days of receiving a verifiable request.
• Right to rectification: If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct it. Some changes — such as your legal name — may require supporting documentation.
• Right to erasure: You can ask us to delete your personal data. We will delete everything that we are not legally obliged to retain and will confirm what has been removed and what has been retained and why.
• Right to restrict processing: You can ask us to pause processing your data in certain circumstances — for example, if you have contested its accuracy while we verify the correct details.
• Right to data portability: You can request your account data in a structured, machine-readable format so you can take it elsewhere if you choose to do so.
• Right to object to marketing: You can opt out of marketing communications at any time. See Section 11 for full details.

We will not charge a fee for handling a data rights request unless it is manifestly unfounded or excessive. If we need to verify your identity before fulfilling a request, we will ask for the minimum information necessary to confirm who you are.

10 Children's Privacy

The me5 platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18, and we do not permit minors to register or use any me5 product — including Sports Betting, Casino, Bingo or Esports markets.

During registration and at any subsequent point, me5 may request age verification documents including a CNIC. If we discover at any time that an account has been created by or on behalf of a minor, that account will be closed immediately, all activity will be voided and any deposited PKR funds will be returned to the verified payment method.

If you have reason to believe that a minor has registered on me5 or is accessing the platform using an adult's account credentials, please contact our support team immediately so the matter can be investigated and resolved without delay.

11 Marketing Communications

From time to time, me5 may contact you with information about promotions, new game releases, Cricket and PSL betting markets, VIP programme updates and Responsible Gaming reminders. We send these communications only to players who have not opted out.

You can manage your communication preferences in the following ways:

• Log in to your me5 account and update your notification settings under the Account Preferences section.
• Use the unsubscribe link included in any promotional email we send you.
• Contact the support team via live chat and request to be removed from all marketing communications.

Opting out of marketing does not affect essential service communications — for example, transaction confirmations, security alerts, verification requests or support responses. These are necessary for the operation of your account and will continue to be sent regardless of your marketing preferences.

VIP members at Platinum and Diamond tiers receive personalised offers from their dedicated account manager. These can also be declined at any time by informing the account manager directly.

12 Changes to This Privacy Policy

me5 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When material changes are made, we will notify active account holders via a notice displayed on login or through your registered contact details.

The revised policy will be effective from the date shown at the top of this page. We recommend revisiting this page periodically so you remain informed about how your data is being handled. Your continued use of the me5 platform following the effective date of any revision constitutes your acknowledgement of the updated policy.

For any questions or concerns about this Privacy Policy or about how your personal data is used, please reach out to the me5 support team: