Safe Play Commitment
Gaming on me5 is meant to be enjoyable — a way to follow your favourite Cricket matches, explore Live Casino tables or have a go at Bingo. When it stops being fun, that is the signal to step back. This page gives you every tool you need to stay in control.
Our Approach
At me5, we want every player to enjoy the platform the way it is designed to be used — as a form of entertainment. Whether you are watching a PSL T20 match with a bit of skin in the game, spinning a few Slots rounds after work, or joining a Bingo room for a bit of fun, the experience should stay positive and well within your personal comfort zone.
Responsible gaming simply means making informed decisions about how you play. That includes setting a budget before you start, being honest with yourself about how much time you are spending on the platform, and using the tools available to you when you feel things are shifting in the wrong direction.
me5 provides a full set of self-management tools that any registered player can activate at any time — directly from the Account Settings section of the me5 app or website. None of these tools affect your VIP tier status, and none of them carry a fee. They exist purely to help you game on your own terms.
This page covers what those tools are, how to use them, how to recognise signs that your gaming habits may need a rethink, and what to do if you feel you need more support. We also cover how me5 protects younger users, and how our platform is designed with player wellbeing in mind from the ground up.
Important reminder: Gaming involves financial risk. Never bet money you cannot afford to lose. Treat every PKR you deposit as the cost of entertainment — not an investment you expect to recover.
Every self-management tool on me5 is free to activate and has no impact on your account standing, bonus eligibility or VIP programme status.
When you reduce a deposit limit or activate self-exclusion, it takes effect immediately. Requests to increase limits are subject to a mandatory 24-hour cooling-off period.
Players who activate self-exclusion will not receive any promotional communications for the full duration of the exclusion period — no bonus offers, no PSL promotions, nothing.
me5 verifies player age at registration and may request CNIC documents again at withdrawal. Any account found to belong to a person under 18 is closed immediately.
Player Protection Tools
All tools are available under Account Settings after you log in. Changes take effect instantly — no support ticket needed.
Set a maximum PKR amount you can deposit per day, per week or per month. Once your limit is reached, further deposits are blocked until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period so you have time to reconsider.
Define the maximum PKR amount you are comfortable losing across a set time window. If your net losses hit the limit you have chosen, betting and Casino play is paused for the remainder of that period. This tool is especially useful if you tend to chase losses after a bad run.
Set an alert that notifies you once you have been active on the me5 platform for a specified period — for example, 60 minutes or 2 hours. When the timer goes off, a clear on-screen prompt appears reminding you to take a break. The reminder is informational; you choose whether to continue or log out.
Need a short pause without going through full self-exclusion? The Take a Break option lets you temporarily suspend your me5 account for 24 hours, 48 hours, 7 days or 30 days. During the break period your account is inaccessible, no deposits can be made and no promotional emails are sent.
If you feel your gaming has become a problem, self-exclusion closes your me5 account for a minimum of 6 months or permanently. Your account cannot be reopened during the exclusion period regardless of your request, and all marketing is stopped immediately. This is the most comprehensive protection tool available.
Your full PKR deposit, withdrawal and wagering history is available in the Account section at any time. Reviewing your own activity log is one of the most straightforward ways to stay honest with yourself about how much time and money you are actually spending on the platform each week.
Step by Step
Open the me5 app or visit me5.pro on your browser and log in. You can do this on any device — mobile, tablet or desktop.
Tap or click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Look for the "Responsible Gaming" tab within Account Settings. All self-management tools are grouped here in one place.
Select the tool you want — deposit limit, loss limit, session reminder, Take a Break or self-exclusion — and enter your preferred values. Confirm the change. Restrictions apply immediately.
If you have any difficulty using the tools or want to request self-exclusion directly through the support team, our 24/7 live chat is available. You can also email [email protected]. Support agents can activate restrictions on your behalf immediately.
Budget Planning
This is a general guide to how you might think about your gaming budget in relation to your total income. These are illustrative figures only — your situation will differ.
| Income Range (PKR / month) | Suggested Max Gaming Budget | % of Income |
|---|---|---|
| Under 30,000 | Not recommended | — |
| 30,000 – 60,000 | PKR 1,500 – 3,000 | 5% |
| 60,000 – 100,000 | PKR 3,000 – 5,000 | 5% |
| 100,000 – 200,000 | PKR 5,000 – 10,000 | 5% |
| 200,000+ | PKR 10,000+ (personal discretion) | ≤5% |
Never use money set aside for household bills, rent, food, utilities or family obligations as a gaming budget. Only money you can genuinely afford to lose — and feel comfortable losing — should be deposited.
Practical tip: Set your monthly deposit limit in me5 before you make your first deposit of the month. That way the platform enforces your budget automatically — no willpower required mid-session.
Know the Signs
Recognising these signs early — in yourself or someone close to you — is the first step toward getting things back under control.
If any of the above sounds familiar, please take action now — use the self-exclusion tool, take a break, or reach out to the me5 support team. These patterns can escalate quickly and it is always better to address them early.
Self-Assessment
The questions below are designed to help you take a quick, honest look at your current gaming habits. There are no right or wrong answers — this is just for you. Be as honest as possible. If your answers are mostly in the "Sometimes" or "Often" column, it may be worth activating some of the self-management tools on me5 or speaking to someone you trust.
Problem gambling develops gradually. Most people who experience it did not see it coming. Regular self-checks — even quick ones like this — are a practical way to stay ahead of it.
If your answers are trending toward "Sometimes," "Often" or "Regularly," it is a good idea to set tighter limits on your account or take a break. Our support team is available 24/7 if you want to talk it through.
You must be 18 years of age or older to register and use any part of the me5 platform — Sports Betting, Casino, Live Casino, Bingo, Esports or any other product.
Age verification is carried out at registration. We may also request CNIC documentation before processing a withdrawal. Any account identified as belonging to a minor is closed immediately, all activity is voided and deposited PKR is returned to the payment source.
If you share a device with family members and are concerned about a younger person accessing your me5 account, log out after every session and do not save your password on shared devices. You can also use device-level parental controls to block access to me5.pro.
Protecting Younger Players
Pakistan has a large and growing population of young people who are digitally active and comfortable with mobile apps and online platforms. me5 takes its responsibility to keep under-18s off the platform seriously — not just through verification checks, but through the overall design and culture of how the platform operates.
Our approach to age protection includes mandatory age verification at registration, CNIC checks during the withdrawal process, and enhanced scrutiny for accounts where unusual patterns suggest a mismatch between stated age and actual behaviour.
If you are a parent or guardian and you believe a minor has registered on me5 or is using an adult's account, please contact our support team immediately via live chat. We will investigate the matter without delay. The safety of younger users is not something we treat lightly.
We also encourage parents and guardians to have open conversations with young people in their household about the nature of online gaming platforms — specifically that outcomes are based on chance, that money deposited can and often is lost, and that these platforms are designed for adults who can make fully informed financial decisions.
Parents and guardians: If you use a shared mobile device with family members, consider enabling app-level or device-level access controls to prevent younger users from accessing the me5 app or website without your knowledge.
Common Questions
Play Smart, Play Safe
Set your budget, activate your preferred limits and explore everything me5 has to offer — PSL Cricket betting, Live Casino, Slots, Bingo and more — with the confidence that comes from knowing you are in control. Register for a free account today and set your first deposit limit before you even make your first deposit.
Adults 18+ only. Please also review our Terms and Conditions and Privacy Policy.
If you are concerned about your gaming right now and want to speak to someone or activate a restriction immediately, the me5 support team is available around the clock.
Live chat — 24/7