me5 Terms and Conditions

01 Acceptance of Terms

By accessing, registering on or using any part of the me5 platform — whether via the website at me5.pro or through the me5 mobile app — you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in full. These terms apply to all products offered on the me5 platform, including Sports Betting, Live Casino, Slots, Bingo and Esports.

If you do not agree with any part of these terms, you must not use the me5 platform. Continued use of the platform after any update to these terms constitutes your acceptance of the revised version. me5 recommends checking this page periodically so you are always aware of the current rules.

02 Eligibility & Registration

To open and maintain an account on me5, you must meet all of the following requirements at all times:

• You must be at least 18 years of age. me5 does not permit access by minors under any circumstances. Proof of age may be requested at any time.
• You must be accessing the platform from a jurisdiction where doing so is lawful and permitted under applicable local laws. You are solely responsible for determining whether your use of the platform is legal in your location.
• You must provide accurate, current and complete information when creating your account. Your legal name, date of birth and contact details must match the identity documents held on file.
• You may only hold one active me5 account at any time. Opening multiple accounts with the intent to abuse bonuses or circumvent platform rules is strictly prohibited and will result in permanent account closure and forfeiture of all balances.
• You must not be a current employee, contractor or immediate family member of an me5 employee or associated business partner.

me5 reserves the right to request identity verification documents at any stage — during registration, before processing a withdrawal, or at any other time deemed appropriate. This may include a copy of your CNIC, proof of address or payment method verification. Failure to provide requested documentation within a reasonable time may result in account suspension.

03 Account Security

You are solely responsible for maintaining the confidentiality of your me5 account credentials — including your username, password and any two-factor authentication codes. me5 strongly recommends enabling all available security features on your account.

All activity conducted through your account is your responsibility, whether or not you personally authorised it. me5 cannot be held liable for losses resulting from unauthorised access caused by your failure to secure your login credentials.

• Never share your password with any third party, including anyone claiming to represent me5 support.
• If you suspect unauthorised access to your account, contact me5 support immediately via live chat and change your password without delay.
• Do not access your account on shared, public or unsecured devices or networks.

04 Deposits & Withdrawals

All transactions on the me5 platform are conducted exclusively in PKR (Pakistani Rupees). me5 supports the following deposit and withdrawal methods for players in Pakistan: JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets. The availability of specific methods may vary and is displayed at the time of transaction.

Deposits: Funds deposited into your me5 account are credited in PKR. Deposits are generally processed within minutes of confirmation from the payment provider. me5 does not charge deposit fees; however, your payment provider may apply their own charges.

Withdrawals: Withdrawals are processed to the same payment method used for the original deposit wherever possible. Standard withdrawal requests are typically processed within the same business day. VIP members benefit from faster processing times as detailed in the VIP programme terms. The minimum withdrawal amount is displayed at the point of request.

• Withdrawals may be subject to identity verification before processing, particularly for first-time or large-value withdrawals.
• me5 reserves the right to delay a withdrawal if there are reasonable grounds to suspect fraudulent activity or a breach of these terms.
• Bonus funds are subject to separate wagering requirements before they become eligible for withdrawal. See Section 5 for full bonus withdrawal rules.
• Any balance resulting from technical errors, system faults or incorrectly credited funds must be reported immediately and cannot be withdrawn.

05 Bonuses & Promotions

me5 offers a range of bonuses and promotional offers to both new and existing players. Each promotion has its own specific terms — including wagering requirements, minimum deposit amounts, time limits and eligible games or markets — which are published on the individual promotion page. The general principles applying to all me5 promotions are as follows:

• Bonuses are available to one account per person, per household and per device. Attempts to claim the same bonus through multiple accounts will result in bonus cancellation and possible account closure.
• Wagering requirements must be completed before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated on each promotion page. Not all games contribute equally toward wagering requirements — Sports Betting and Slots typically contribute at a higher rate than Live Casino games.
• Bonus funds expire if the wagering requirement is not completed within the stated time limit. Expired bonus funds and any associated winnings will be removed from the account balance.
• me5 reserves the right to cancel, modify or withdraw any promotion at any time. Where a promotion is cancelled after a player has already claimed it, that player's progress toward the wagering requirement will be honoured in proportion to what was already completed.
• Players found to be abusing the bonus system — including but not limited to using multiple accounts, exploiting low-risk betting patterns to meet wagering requirements, or colluding with others — will have their bonuses voided and may have their accounts permanently closed.

VIP cashback is paid weekly on Monday for the previous Monday-to-Sunday period with no wagering requirement. It is credited directly to your real-money PKR balance and is available to use or withdraw immediately. Full details are in Section 8.

06 Sports Betting Rules

All Sports Betting markets on the me5 platform are governed by the following rules. By placing a bet you confirm that you have read and understood these rules.

• Bet acceptance: A bet is not confirmed until you receive a bet slip confirmation with a unique reference number. Odds displayed are indicative until the bet is confirmed; me5 reserves the right to refuse or limit bets at its discretion.
• Void bets: A bet is voided if the event is cancelled, postponed beyond 48 hours of the original scheduled start time, or if odds were published in error due to a system fault. Voided bets are refunded at the original stake amount to your PKR balance.
• Cricket and PSL: For PSL, T20 international and other Cricket markets, matches affected by the Duckworth–Lewis–Stern (DLS) method are settled according to the official DLS result. Matches abandoned before a result is possible under DLS are voided unless a specific market settlement rule states otherwise.
• In-play betting: Live in-play bets are accepted subject to real-time odds availability. me5 reserves the right to suspend in-play markets at any time without notice, particularly during critical match moments such as wicket falls, penalty kicks or injury stoppages.
• Maximum payouts: A maximum payout limit applies per event and per account. The current limit is displayed in your account settings. Any winnings exceeding this limit will be capped at the stated maximum.
• Accumulators: All legs of an accumulator must win for the bet to be successful. If one leg is voided, the accumulator is recalculated without that selection. A double with one void leg becomes a single; a treble with one void becomes a double.

07 Casino & Games

All Casino games — including Slots, Live Casino tables, Bingo and Esports markets — are provided for entertainment purposes. All games use certified random number generation (RNG) or live dealer mechanics supplied by licensed third-party studios. The published Return to Player (RTP) percentage for each Slots title is available in the game information panel.

• Game results are final once confirmed. Disputes regarding individual game outcomes must be raised within 48 hours of the session in question via the live chat support team.
• Bingo jackpots are awarded according to the rules displayed in each individual Bingo room. All jackpot amounts are denominated in PKR.
• In the event of a technical fault during a game session — such as a disconnection or platform error — the game will be restored to its last verifiably complete state. Any incomplete rounds will be voided and the unsettled stake returned to your balance.
• me5 reserves the right to remove, modify or suspend any game title at any time, including during scheduled maintenance windows. Advance notice will be provided where practicable.

08 VIP Programme

The me5 VIP programme operates across five tiers: Bronze, Silver, Gold, Platinum and Diamond. All new registered players are automatically enrolled at Bronze level. Tier upgrades are calculated on a rolling 30-day wagering basis and are applied automatically — no application is required.

• Weekly cashback is calculated on net losses for the Monday-to-Sunday period and credited to your PKR balance every Monday morning. Cashback carries no wagering requirement and no expiry — it is real money from the moment it is credited.
• Cashback percentages increase at each tier. The current percentages for each tier are displayed on the VIP page.
• From Platinum tier upward, players are assigned a dedicated account manager. The account manager can be contacted during extended business hours via live chat or a priority support channel.
• Diamond members receive priority withdrawal processing, personalised bonus offers and early access to new platform features.
• Tier downgrades: if your 30-day qualifying wagering drops below the threshold for your current tier, your tier will be reviewed and may be adjusted downward at the next monthly review date. You will be notified in advance of any downgrade.
• me5 reserves the right to modify VIP tier thresholds, cashback rates and benefits with reasonable notice. Changes will not apply retrospectively to cashback already credited.

09 Prohibited Conduct

The following conduct is strictly prohibited on the me5 platform. Violation of any of these rules may result in immediate account suspension, permanent closure, forfeiture of balance and/or legal action where applicable.

• Opening more than one account, or using another person's account.
• Providing false, incomplete or misleading information during registration or verification.
• Using the platform if you are under 18 years of age.
• Attempting to manipulate game outcomes, exploit software vulnerabilities or use automated betting scripts, bots or artificial intelligence tools to gain an unfair advantage.
• Colluding with other players, match fixing, or placing bets on events where you have insider knowledge about the outcome.
• Using the platform for any purpose related to money laundering, fraud, or any other criminal activity.
• Abusing, harassing or threatening me5 staff or other players through any communication channel.
• Attempting to reverse a legitimate transaction through your payment provider (a chargeback) after a wager has been settled. Any chargeback will result in immediate account suspension and recovery of funds through all available legal means.

10 Responsible Gaming

me5 is committed to providing a safe gaming environment for adult players. We strongly believe that gaming should remain an enjoyable form of entertainment — not a source of financial stress or personal harm.

Every me5 player has access to the following self-management tools through their account settings dashboard, at no cost and without any impact on their VIP tier status:

• Deposit limits: Set a daily, weekly or monthly cap on how much you can deposit in PKR. Limits take effect immediately when reduced; increases are subject to a 24-hour cooling-off period.
• Session time reminders: Configure notifications to remind you how long you have been active on the platform.
• Self-exclusion: Request a temporary or permanent break from the me5 platform. During a self-exclusion period, you will not be able to log in and will not receive promotional communications.

If you are concerned about your gaming habits — or those of someone you know — please visit our Responsible Gaming page for full guidance and support resources. We recommend all players set a personal weekly budget before beginning any gaming session and to treat gaming as entertainment rather than a way to earn income.

Adults 18+ only. me5 does not permit access by minors and reserves the right to request age verification at any time.

11 Limitation of Liability

To the fullest extent permitted by applicable law, me5 and its affiliated entities, directors, employees and service providers shall not be liable for:

• Any loss of profits, revenue, winnings or opportunity arising from use of or inability to use the platform.
• Any interruption, suspension or termination of service due to technical failure, maintenance, force majeure or any other event beyond reasonable control.
• Any unauthorised access to your account resulting from your failure to maintain adequate security over your credentials.
• Decisions made by you based on information, statistics or data displayed on the platform, which are provided for informational purposes only and carry no guarantee of accuracy.

me5 makes no warranties — express or implied — regarding the platform's availability, accuracy, fitness for purpose or freedom from errors. The platform is provided on an "as is" basis. Where local consumer protection law provides rights that cannot be excluded, those rights are not affected by this limitation.

12 Amendments to These Terms

me5 reserves the right to update, revise or replace any part of these Terms and Conditions at any time. When material changes are made, players will be notified via a notice displayed upon login or through the registered contact details on file.

The updated terms will be effective from the date of publication on this page. Continued use of the me5 platform after the effective date of any revision constitutes acceptance of the new terms. If you do not agree with any revised terms, you should close your account and withdraw any remaining balance before the effective date.

For questions about these terms, please contact the me5 support team via live chat — available 24/7 — or send a written query to: